FAQ

Overview of the frequently asked questions

General Info

A serviced apartment combines the comfort of an apartment with the service of a hotel and is ideal for short as well as extended stays.


Our apartments have a fully equipped kitchenette, a comfortable living, dining and sleeping area, a large bathroom with lots of storage space and undergo a weekly room cleaning with linen change. During your stay at Black F you can take advantage of free Wi-Fi, helpful staff on site, and a concierge brochure with practical information and leisure tips for your stay in Freiburg. All you need is your suitcase; we have already thought of everything else!

Our "Black F" concept aims to be the modern "Black Forest House". The 138 stylish and high-quality furnished serviced apartments combine the feel-good character of an apartment with a contemporary mix of classic and digital services. Modern design, hand-picked materials and homey cosiness distinguish Black F serviced apartments from standardized hotel rooms and turn them into the perfect home away from home.

BEFORE THE STAY

The easiest way is to book directly on our homepage. There you will always find the best prices. If you have any questions, you can reach us by phone at +49 761 611 67774 0 or send us an email to freiburg@blackf.house.

No, at Black F you do not have to pay a deposit.

The minimum duration is 2 nights.

You can cancel the apartment according to our cancellation policy, which you will find in our terms and conditions

If you cancel within the specified cancellation periods according to our terms and conditions, you will receive a full refund.

You are welcome to bring one dog with you. Please note that dogs are only allowed in the apartments on the 2nd floor at an additional cost of €10 per night. Please contact us before finalizing your reservation, so that we can check if we still have free apartments on the 2nd floor.

The Black XS, S and M Studios have a comfortable dining, living, and sleeping area for working and relaxing, a fully equipped kitchenette, and a spacious shower room with plenty of storage space, illuminated vanity mirror, and natural care products from our partner Saint Charles.


The Black L and XL Suites are equipped similar to the studios but offer you even more comfort and space. They have a spacious dining and living area with an open kitchenette including a dishwasher, as well as a separate bedroom with a queen size     bed (160 x 200 cm). In addition, there is a spacious shower room with natural Saint Charles care products and large storage area for all your bath products.


All apartments undergo a weekly cleaning service and linen change which are included in the room rate. 


The exact inventory list of the apartments can be found here:

Inventory list for Studio Black XS, S and M

Inventory list for Suite Black L and XL


Please note that our apartments have different sizes, layouts and types, therefore certain elements shown in pictures may vary. If you have special wishes or questions about your apartment, please send us an email to freiburg@blackf.house or call us at +49 761 611 67774 0.

Yes, Black F has 2 wheelchair-accessible apartments in category Black XL.

Our lobby has a snack bar with sweet and savoury snacks, organic “Little Kitchen” soups, and cold drinks, TV, community table, cosy lounge zones and a fireplace. For guests who are in a rush, we offer high-quality convenience frozen meals from "MamaStove" available at the reception.


On floors 2, 3 and 4 there is a laundry room with washing and drying machines of our partner WeWash. The use of the washing machine costs €2.70 per load (detergent not included), use of the dryer costs €2.30 per load. You can pay for these services conveniently by SEPA direct debit or credit card on the WeWash app.


Our guests can also borrow an iron, ironing board, drying rack, hoover, mop or sweeping set from our “Clean-up Rooms” located on each floor.

We offer underground parking spaces that  can be rented  at an extra charge:

  • for stays between 2-6 nights: €14 per night,
  • for stays between 7-28 nights: €8 per night,
  • for stays from 29 nights: €5 per night.


Please inquire directly with us if we still have parking spaces available before completing your reservation.

DURING YOUR STAY

You can extend your stay by phone +49 761 611 67774 0 or via email freiburg@blackf.house. Please indicate in your request until when you would like to stay. Please note that all extensions are subject to availability. 

On your arrival day you can check in at any time from 3:00 PM. Your access code allows you to enter Black F at any time, even if there is nobody on site.

Check-out is no later than 11:00 AM.

All apartments undergo a weekly cleaning service and a linen change which are included in the room rate. We are happy to offer additional cleaning services at an extra charge on request: €25 for Black XS, S and M and €30 for Black L and XL rooms.

No, smoking (of both real and e-cigarettes) is not allowed in the whole house. In case of violation, the tenant will be held liable and will pay a fine of at least €150. If the renovation costs of the apartment exceed €150, they will also be charged to the tenant. The smoking areas are located at the entrance doors of the lobby.

AFTER YOUR STAY

If you have forgotten something at Black F, please contact us as soon as possible. We will gladly send you the forgotten items after you have covered the shipping costs.

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